Terms of service

 

Shopping at Plaay Clothes 

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.

Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Once your order is complete you will receive a second email with your tracking number. A signature is required on most packages at our discretion.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Please review your order confirmation under order history and contact us at info@plaayclothes.com if you see any errors.

You can verify the status of your order at any time from your PLAAY CLOTHES account, under Order History.

We do ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order is under review has not yet been shipped.

Checkout

You will need to enter your payment information and select a shipping method. You can add or remove products from your cart before you checkout. Personal information provided on PLAAYCLOHTES.COM is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.

Payment

Once we receive your order we will do a standard pre-authorization on your payment method. If the billing information is incomplete, incorrect, or we need further verification we may contact you for confirmation before your order is shipped. We currently accept payment by Amex, Visa, MasterCard and PayPal.

Pricing Policy, duties, and taxes

Prices shown on the Site are in US Dollars and are exclusive of taxes. If you are shipping within the USA, sales tax will only be charged on orders shipped in California. No other tax or import duty will be applied to orders shipped within the USA.

Customers purchasing internationally may incur the relevant import duty and tax by your local customs office. Please consult your local customs agency for more information. If so, you will be required to pay these fees upon receiving your order. These costs are not included in the final purchase price. We are unable to accept rejected packages and the relevant duties must be paid by the customer to receive the package.

If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Sizing

Our merchandise vary in sizing and if the detailed measurements are not already available you can request measurements if needed by emailing info@plaayclothes.com. Please allow 2 business days for your reply.

Newsletter

If you would like to stay updated on our seasonal sales, coupon codes, and new arrivals, please sign up for our newsletter. You can subscribe by entering your email address at the bottom of any page on plaayclothes.com under ‘newsletter’.

Your account

Creating an account

You do not have to create an account to complete a transaction on PLAAYCLOTHES.COM. You may checkout as a guest, create an account, or login to your existing account at www.plaayclothes.com/account/login. When you register for an account it will allow you to quickly checkout, verify the status of your order, request returns, and track orders. You can also modify your password and manage your addresses from within your PLAAY CLOTHES account at any time.

Forgot password?

You can reset your account password at any time at www.plaayclothes.com/account/login. You will be sent an email with a link to reset your password.

Contacting us

Please email us at info@plaayclohtes.com for immediate answers to questions regarding orders and shipping.

 (We are open Monday-Friday from 10:00am – 5:00pm)